FAQs and Troubleshooting

Some of the most common questions asked by SnapWidget users

33 articles in this collection
Written by Herman Schutte

About

What is SnapWidget and how does it work?

Written by Herman Schutte
Updated over a week ago

Accounts

How do I update my payment information?

Find out how to update your payment information 💳

Written by Herman Schutte
Updated over a week ago

How do I delete my SnapWidget account?

Written by Herman Schutte
Updated over a week ago

General

How do I add SnapWidget to the Firefox Facebook Container?

Find out how to add and allow a site in the Firefox Facebook Container extension 🔓

Written by Herman Schutte
Updated over a week ago

How do I determine if I've got a Business or Personal Instagram account?

Find out what type of Instagram account you have

Written by Herman Schutte
Updated over a week ago

Why am I seeing a message saying this endpoint has been retired?

Find out why your widget could be showing an error with the text "This endpoint has been retired"

Written by Herman Schutte
Updated over a week ago

Why am I not seeing comments and likes in my widget?

Find out why your widget might not be displaying the number of comments and likes on the images

Written by Herman Schutte
Updated over a week ago

Why am I seeing a message on my dashboard that my widget requires re-auth?

Find out why you need to re-auth your Instagram widget

Written by Herman Schutte
Updated over a week ago

How do I re-auth my widget?

Find out how to re-auth your widget before the 29th of June 2020 Instagram API changes

Written by Herman Schutte
Updated over a week ago

How do I convert a personal Instagram profile to a business profile?

Find out how you can switch your Instagram profile to a business profile

Written by Herman Schutte
Updated over a week ago

Why am I seeing someone else's photos in my widget?

Find out why you are seeing other photos in your widget 🤷‍♂️

Written by Herman Schutte
Updated over a week ago

Will my photos automatically update in the widget when I post them to Instagram?

When posting new photos and videos to Instagram, Twitter and Facebook, will they automatically be displayed in the widget?

Written by Herman Schutte
Updated over a week ago

Why is my LightWidget Instagram widget not working on https?

Find out why users are experiencing issues with their LightWidget widgets on https 🔐

Written by Herman Schutte
Updated over a week ago

Why did my Websta Instagram widget stop working?

Find out why users are experiencing issues with their Websta widgets

Written by Herman Schutte
Updated over a week ago

Why are my photos going to SnapWidget and not Instagram when clicked?

Find out how to get your photos to go to Instagram when clicked ⭐️

Written by Herman Schutte
Updated over a week ago

Where can I find my widget code snippet?

Find out how you can get your widget embed code if you need to add it to a new site 🤔

Written by Herman Schutte
Updated over a week ago

How does GDPR affect SnapWidget?

A quick overview of what GDPR means for users of SnapWidget

Written by Herman Schutte
Updated over a week ago

Why is my widget displaying a message that it needs to be upgraded?

Learn how to upgrade your widget to the new version of SnapWidget 👍🏻

Written by Herman Schutte
Updated over a week ago

Nothing happens when I click on the username field in the widget setup

Find out how to fix the problem of no authentication pop-up displaying

Written by Herman Schutte
Updated over a week ago

Why am I seeing an ad displayed in my widget?

Find out why your widget could display an ad when you've prevented the widget from being clicked on

Written by Herman Schutte
Updated over a week ago

What is the difference between free and pro widgets?

Written by Herman Schutte
Updated over a week ago

Can I use SnapWidget on a responsive website?

Written by Herman Schutte
Updated over a week ago

Can I use the widget with https?

Written by Herman Schutte
Updated over a week ago

Why am I getting a message saying my widget needs to be updated / re-authed?

Learn how to re-auth your widget 👩‍💻

Written by Herman Schutte
Updated over a week ago

Why is my Instagram widget is not updating with new photos?

Written by Herman Schutte
Updated over a week ago

Can I display Instagram photos for a specific hashtag?

Written by Herman Schutte
Updated over a week ago

Why does Wordpress display a link instead of the widget?

Written by Herman Schutte
Updated over a week ago

Can I display Instagram photos for another user?

Written by Herman Schutte
Updated over a week ago

I uploaded a new photo but it's not showing in the widget, why not?

Written by Herman Schutte
Updated over a week ago

Will the Basic Widget continue to be free?

Written by Herman Schutte
Updated over a week ago

My Instagram account is public, so why aren't my photos showing up?

Written by Herman Schutte
Updated over a week ago

Do I need to generate a new widget every time I add a new photo?

Written by Herman Schutte
Updated over a week ago

Is there an alternative to GrahamSnaps?

Find out how you can use SnapWidget to replace your GrahamSnaps Instagram widget when they shut down on August 30th

Written by Herman Schutte
Updated over a week ago